Frequently Asked Questions
Q: Does the price include set up and delivery?
A: The price includes set up and delivery within 10 miles from our lacation, there is a travel fee of $1.50 per mile after that. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 8 hour rental time include your set up time?
A: We do limit your rental to a standard 8 hour rental time. Due to most rentals being scheduled for drop off hours before the event, we will arrive by the requested time at the latest to set up.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive anytime before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump will be clean when you get it. Fun Times Bounce Houe & Party Supplies LLC cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: We accept cash or credit card as payment, for the deposits we accept credit cards only. Paying by cash, please have exact change as our drivers do not carry cash. There is a 4% credit card processing fee for credit card transactions.
Q: What if we need to cancel?
A: Deposits are non-refundable but can be applied as a rain check for a future event for you.
Q: Do you require a deposit?
A: Yes, we do require a deposit of only 10%-20% of your rental depending on the total amount of the order.
Q: How big are the jumps?
A: Each jump is different, please contact us if you need the dimensions of a certain jump.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4' access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass or Inside only. We are sorry, we can't set up on any type of rocks, concrete or gravel as the constant rubbing will wear through the vinyl jumps and be unsafe for children.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: Bouncewithfuntimes@gmail.com 407-967-2812